Google IT Support Professional
- Technical Support Fundamentals
- Computer Networking
- Operating Systems
- System Administration & IT Infrastructure
- IT Security: Defense Against the Digital Dark Arts
Who Am I
Hi, I'm Helena
A problem-solver at heart who thrives on turning technical challenges into seamless solutions.
Based in Sunny Southern California
About Helena
Technology isn't just my profession, it's my passion. Currently, I provide specialized IT support to a real estate firm serving the Palos Verdes Peninsula, South Bay, and West Los Angeles, where I help agents and teams work smarter, not harder.
My journey began in El Salvador, and in 1989, I made Los Angeles my home. After years of working in the mother-baby department at Torrance Memorial Medical Center, I discovered my true calling in technology.
In 2005, I earned my Associate degree in Computer Science and Networking from ITT Technical Institute, marking the start of a career dedicated to solving problems and empowering others through technology.
I believe in continuous growth: always learning, always evolving, and always finding new ways to deliver value to those I serve.
Community & Connection
As an active member of these networks, I'm part of a vibrant community of women breaking barriers in technology. Their webinars, workshops, and events keep me at the forefront of technical innovation, business strategy, and entrepreneurship.
- Women Techmakers
- Latina Geeks
- WomenTech Network
- Latinas in Tech
Certifications
Always Learning
(ISC)² Cyber Security
- Security Principles
- Business Continuity & Disaster Recovery
- Incident Response
- Access Control
- Network Security
- Security Operations
Expertise
What I Know Best
Computer Support
- System clean-up and optimization
- Virus and spyware removal
- Data transfer and migration
- Operating system installation and updates
- Wireless network setup
- Network troubleshooting
Digital Presence Management
- Social media account creation and optimization
- Profile customization for personal and business needs
- Platform integration across Google, Yelp, Nextdoor, Zillow, and more
- Comprehensive digital footprint management