Helena VelasquezTech Tips & Insights

Troubleshooting

Quick Fixes For Common Problems

Simple steps you can try yourself before calling for help.

Clear Your Browser's Cache and Cookies

Clearing the cache and cookies from your web browser is a simple way to fix internet browsing problems. The cache is a temporary storage area your browser uses to load pages faster by keeping copies of recently visited websites. Cookies are small text files websites store to remember your preferences.

Sometimes the cache and cookies become corrupted or outdated, causing slow page loads, broken images, and unexpected errors. Clearing them often resolves these problems.

How To Clear Them

In most browsers, use this keyboard shortcut:

Windows
CtrlShiftDelete
Mac
CommandShiftDelete

A dialog box will open. Check "Cached images and files" and "Cookies and other site data", then click "Clear data."

Important: After clearing the cache and cookies, close and restart your browser so the changes take effect.